How can we help you?

Find answers to common questions about Snap Pay.

Browse help topics

Getting Started

Create an account, verify your identity and get set up.
Sending Money

How transfers, rates and fees work across corridors.
Security & KYC

Keeping your account safe and meeting requirements.
Payments & Payouts

Mobile money, settlement and tracking your transfers.
FAQ

Frequently asked questions

Everything you need to know about sending and receiving money with Snap Pay. Can’t find an answer? We’re here to help.

Still have questions?

Our support team is ready to help you 24/7.

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fees

We use a live FX rate that is locked when you request a quote, so the rate you see is the rate you get.
general

Registration is completely free. You only pay a small, transparent fee when you send money.
security

Yes. We use encryption, multi-factor authentication and a double-entry ledger, and we are KYC/AML compliant.

A valid government ID and a few personal details. Higher tiers unlock higher limits.
sending

Today we support mobile-money payouts to Kenya (KES) and Uganda (UGX), with more corridors launching soon.

Most transfers are delivered to the recipient’s mobile money wallet within seconds of payment confirmation.